Refund policy
1. Right to return
You have fourteen (14) days from receiving your order to change your mind, without giving a reason. Simply notify us by email before this period expires.
2. Condition of returned product
The case must be returned complete and in a condition suitable for resale. You may open the packaging and try the product. Opening the packaging does not prevent a return. Only damage beyond what is necessary to check the product may result in a deduction.
3. How to request a return
- Email lumixacase@gmail.com with your order number.
- We reply within 48 business hours with the return address.
- Send the parcel back, preferably using tracked shipping.
4. Return costs
We cover return shipping costs. Keep the proof of postage; its cost is refunded with the product.
5. Refund
The refund covers the product price and standard outbound shipping. It is issued to your original payment method no later than fourteen (14) days after we receive the returned product.
6. Defective or non-conforming product
Products are also covered by the statutory warranty against defects for two (2) years from receipt (Articles 197 et seq. of the Swiss Code of Obligations). This includes a case that is broken, damaged or incorrectly assembled on delivery, an NFC chip that does not work, or another technical manufacturing defect.
Send us a photo of the defect and we will replace the product or refund you, including return costs, without asking you to pay anything upfront.
7. Contact
Email: lumixacase@gmail.com — replies within 24 hours.
8. Changes
We may change this policy at any time. Returns initiated before a change remain subject to the policy in force on the purchase date.
Policy changes
Changes take effect when published. Returns initiated before the change date are handled under the policy in force on the purchase date.