Refund policy

1. RETURN WINDOW

Customers have fourteen (14) days from the date the product is received to start a return request. After this period, no return or refund request will be accepted.

2. CONDITIONS FOR ACCEPTED RETURNS

Returns are only accepted in the following cases:

  • The product has a manufacturing defect (broken, damaged or poorly assembled case);

  • The NFC chip does not work or does not meet the stated specifications;

  • Any other technical defect attributable to the manufacturer.

Returns will NOT be accepted in the following cases:

  • The customer changes their mind or is dissatisfied with the look of the product;

  • The product has been used, damaged by the customer, or its packaging has been opened;

  • The request is made more than fourteen (14) days after receipt.

3. RETURN PROCESS

To start a return, the customer must:

  • Contact us by email or through our contact form with a detailed description of the defect;

  • Provide photographs of the product clearly showing the defect;

  • Wait for our written confirmation before shipping the product.

Once the request has been approved, the customer must return the product postage paid (return costs are borne by the customer) to the address we provide. We recommend a tracked shipping method.

4. REFUND POLICY

Refund granted:

If the return is approved and the defective product is received in good physical condition (apart from the reported defect), the customer will receive a full refund of the product price.

Refund refused:

  • Outbound shipping costs (initial delivery): non-refundable;

  • Return shipping costs: borne by the customer, non-refundable;

  • Returns without prior approval: refused and sent back postage paid.

Approved refunds are processed within 7 to 10 working days of receiving and checking the returned product. The refund is issued to the original payment method.

5. INSPECTION ON RECEIPT

We reserve the right to inspect any returned product to verify that the claim is legitimate. If the reported defect does not match what we observe (wear, damage caused by the customer, etc.), the refund may be refused.

6. CONTACT AND SUPPORT

For any question about a return or a refund request, please contact us at:

Email: lumixacase@gmail.com

We will respond to your request within 48 working hours.

7. CHANGES TO THIS POLICY

We reserve the right to change this policy at any time. Changes take effect as soon as they are published. Returns started before the date of a change will be handled under the policy in force on the date of purchase.